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New MRO Contact Information - Cynergy
11.30.2022 - We are excited to announce that we are now using Cynergy as our MRO! If you or a donor need to contact Cynergy, they can be reached at 844-730-7996. Cynergy's hours of operation are from 7am-7pm CST. Please contact Universal at 877-561-5151 with any questions.
SUSPENDED SERVICES
Effective immediately, all verification services out of the Ukraine, Russia, Afghanistan, Sudan and Syria are being suspended. Criminal searches are currently not available in the Ukraine and Afghanistan at this time as well

We will continue to monitor the situation and notify you when we are able to reinstate services.
Illinois Statewide Criminal Searches - Delays
We are experiencing extensive delays with Statewide Illinois criminal searches being processed. ETA's are not available at this time. We will provide updates as soon as new information is received. Please expect these searches to be very delayed.
Social Security Administration CBSV - Service Unavailable 12/15-12/20
12.1.22 - Please be advised that starting on December 15th at 11pm EST through December 20th at 6am EST, the Social Security Administration CBSV service will be unavailable due to system maintenance. Please expect a delay with results during this time.
Illinois Child Abuse Registry Searches - Delayed
10/27/2022 - Illinois Child Abuse Registry searches are experiencing delays in processing requests. Please expect extensive turnaround times for these searches.
Georgia Statewide Criminal Searches - Delayed
10/27/2022 - There are currently delays in processing GA Statewide searches. Information will be updated as it becomes available, please continue to expect extended turnaround times.
Michigan County Delays
MONROE, KENT, WASHTENAW - these counties are all experiencing extensive delays. DOB's are not available on the public access terminals, so clerk assistance is required to process requests.

BARRY, BERRIEN, OAKLAND, WAYNE, WEXFORD - these counties are experiencing delays as they all clerk assisted.

SAGINAW - general delays in processing orders.

Please expect delays in these counties.
California Delays caused by DOB Redaction
On June 21, 2021 several CA courts have redacted DOB from their public index and files due to a 4th Appellate District Court, Court of Appeal, Division One, State of CA opinion.

The counties that have redacted this information are: Amador, Butte, Calaveras, El Dorado, Fresno, Kern, Los Angeles, Merced, Nevada, Placer, Sacramento, San Bernardino, San Diego, San Francisco, San Joaquin, Santa Clara, Santa Cruz, Siskiyou, Tulare, Ventura, with more possible counties to follow.

We are still able to conduct name based searches. Due to the redaction, researchers are having to use alternative methods to obtain DOB, where possible, therefore causing delays. These delays will impact County Criminal searches and Nationwide Database searches.
Criminal Search Delays and Closures
12.5.22 - MEDINA, OH - the case management system is currently undergoing maintenance. Please expect delays at this time. ETA for completion is 12.12.2022.

12.1.22 - ELKO, NV - searches in this county are experiencing delays due to an issue with the courthouse terminal. We currently do not have an ETA for resolution. Please expect delays.

10.27.22 - JEFFERSON, KY - searches in this county are experiencing a delay due to Public Access Terminal issues. This county is clerk assisted. Please expect delays.

10.17.22 - TENNESSEE COUNTIES - All county searches in TN are clerk assisted searches. This can cause processing delays. Please expect extensive turnaround times.

9.28.22 - Lassen, CA - clerk assist search; extensive turnaround times can be expected.

9.23.22 - New York Counties - Niagara and Oneida counties are currently experiencing delays with processing requests. Please expect delays in these areas.

NEVADA, CA - court is short staff and searches are clerk assisted. Please expect delays with processing this jurisdiction.

CONTRA COSTA, CA - 4.13.22 - clerk assisted jurisdiction; please expect delays

EL DORADO, CA - case management system is undergoing a change and there is currently no public access. Expect extended delays in this jurisdiction.

MARIN, CA - 4.13.22 - clerk assisted jurisdiction; please expect delays.

MERCED, CA - searches rely on court clerks assistance. Please expect delays.

SAN DIEGO, CA - DOB is redacted. Clerks assisting with searches. Please expect delays.

SONOMA, CA - 4.13.22 - public access does not have DOB and requires clerk assistance. Please expect delays.

SOLANO, CA - searches rely on court clerks assistance. Please expect delays.

We will provide further updates as they are received. Please expect delays in these jurisdictions.