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Memorial Day
Universal Background Screening will be closed on Monday, May 27th in observance of Memorial Day. Courts, schools and many businesses will also be closed, which may result in minor delays. Our Client Services team can assist you in answering questions regarding specific orders that are delayed due to the holiday. Universal will resume normal operations at 8 AM Eastern on Tuesday, May 28th.
New York County Searches
New York County Updates:

Effective 5/15/2024, the following New York counties will be available as a county level search rather than a New York Statewide:

Alleghany, Chemung, Clinton, Fulton, Montgomery, Orleans, and Washington.

Please see this updated list of New York counties that can only be completed at a statewide level:

Bronx, Cayuga, Erie, Kings, Nassau, New York, Queens, and Richmond.

New York Statewide covers all 62 counties in New York State.

Updated 5/22/2024 - Court Search Delays
Illinois Statewide:
4/22/2024 - The Illinois State Police is working with limited staff and resources. Please expect extended delays.

New Hampshire - All Counties:
4/22/2024 - Courts in all New Hampshire counties are currently operating with limited staff which is causing increased turnaround time in court search processing. We do not have an ETA for resolution at this time, please continue to expect extensive delays.

Kansas Counties:
Since October 12, 2023, Courts in Kansas have been experiencing system issues due a sophisticated foreign cyberattack that impacted the information systems used by the Kansas Judicial Branch. Service is expected to return gradually over the month of January to the various affected systems used by the 104 Kansas counties. This timeline is still subject to change and information will be updated as it becomes available.

As of May 22, 2024, all Kansas counties are back up and running. Please continue to expect some delays as counties work through the backlog of searches.

The Kansas Statewide can be run and will provide felonies and misdemeanors, but it will not return any non-convictions, unlike the county. In most cases, the KS Statewide will also not return alcohol related driving charges.

Holmes County, Mississippi:
3/8/2024 - Updated 4/11/2024: Clerks in Holmes, MS courts are currently not assisting with court searches. At this time, there are no alternatives to completing the county search and searches are unable to be processed. We do not have an ETA for resolution; however, we are closely monitoring this situation and will provide updates as we receive them.

Lander, Mineral & Pershing County District Courts, Nevada:
3/11/2024 - Please expect extended delays as the courts in these jurisdictions are going thru a digitization project for case information. We will keep you apprised of any updates as they become available.

Yavapai County, Arizona:
03/12/2024: Please expect extended delays in Yavapai County as well as Arizona Statewide searches as the Yavapai Superior Court is working with limited staff and resources. We will keep you appraised of any updates as they become available.

Los Angeles County, California:
3/26/2024: Effective 2/23/2024 the Superior Court of Los Angeles County will no longer include the month and year of birth as criteria in its criminal name search engines. Courts are also setting limitations on file pulls based on staffing levels and service demands extending excessive delays. Please continue to expect delays. Information will be updated as it's available.

Berrien County, Michigan:
4/2/2024: Please expect extended delays as courts in this county are undergoing a change in their case management system. This will begin on 4/8/2024 and is estimated to take up to 3 weeks. No searches will be completed during this time. Information will be updated as soon as it is available.

Clayton County, Georgia:
5/2/2024: Please expect extended delays in Clayton County, Geogia, as courts in this county are experiencing system issues and only one Public Access Terminal is functioning. We will continue to monitor and provide an update as soon as one is available.

NSOPW:
5/3/2024: In order for this search to process, all 50 jurisdictions need to be up and running. There is currently one or more jurisdictions that are down, and there is no ETA at this time. Please continue to expect delays.

Bibb County, Georgia:
5/15/2024: Courts have advised that the Public Access Terminal (PAT) is currently down due to a cyber-attack. Searches are unable to be completed at this time. We do not have a timeline for resolution of these issues. We will continue to closely monitor and provide updates as they become available. Please note: The Georgia Statewide is a viable alternative search.

Effingham, Georgia:
5/22/2024: Courts in Effingham, Georgia are currently updating their court management system and no searches are able to be completed at this time. There is no ETA for when these updates will be completed, but we will continue to monitor and provide updates as they are received.
Quebec MVRs - Delayed
Quebec MVRs are currently delayed as the verifying agency is experiencing higher than normal volume. Turnaround time is currently 8-10 weeks. Please continue to expect extended delays.
Michigan Clean Slate Law Search Restrictions
Due to the Michigan Clean Slate law, the following courts are limiting the scope of work that they will search:

Updated 4/22/2024:

Antrim (7-10 years District)
Bay (10+ years District)
Baraga (7 years District)
Cheboygan (10+ years District)
Clare (7 years District)
Gladwin (7-10 years District)
Grand Traverse (7-10 years District)
Kent (10+ years District and 2018-Present Circuit)
Leelanau (7-10 years District)
Ottawa (7-10 years and 10+ years circuit)
Presque Isle (10+ years District)
Saginaw (7+ years District and 10+ years Circuit)
St. Joseph (10+ years District and Circuit)
Schoolcraft (2008- Present Circuit)
SUSPENDED SERVICES
All verification services out of the following countries are suspended: Afghanistan, Haiti, Ghana, Russia, Sudan. Syria, Ukraine.

Criminal searches are currently not available in Afghanistan and Palestine at this time as well.

We will continue to monitor the situation and notify you when we are able to reinstate services.
Illinois Child Abuse Registry Searches - Delayed
Illinois Child Abuse Registry searches are experiencing delays in processing requests. Please expect up to a 6 week turnaround time for these searches.
California Delays caused by DOB Redaction
On June 21, 2021, several CA courts have redacted DOB from their public index and files due to a 4th Appellate District Court, Court of Appeal, Division One, State of CA opinion.

We are still able to conduct name-based searches. Due to the redaction, researchers are having to use alternative methods to obtain DOB, where possible, therefore causing delays. These delays will impact County Criminal searches and Nationwide Database searches.

Counties with redactions: Amador, Butte, Calaveras, El Dorado, Fresno, Kern, Lassen, Los Angeles, Merced, Nevada, Placer, Sacramento, San Bernadino, San Diego, San Francisco, San Joaquin, Santa Clara, Santa Cruz, Siskiyou, Tulare, Ventura
Marin County, California
As of April 17, 2024, the clerks in Marin County confirmed that all cases currently on Diversion, dismissed after successful completion of Diversion, and cases that have been dismissed per P.C. 1203.4 record clearances are designated as “Confidential” in the court computer system. Clerks will not have access to the DOB information for any of these cases marked “Confidential." Please expect delays as Marin County adjusts to this change. We will provide new information as we receive it.