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Updated 3/14/2024 - Court Search Delays
Illinois Statewide:
1/6/2024 - The IL State Police is working with limited staff and resources. Please expect extended delays.

New Hampshire - All Counties:
1/6/2024 - Courts in all NH counties are currently operating with limited staff which is causing increased turnaround time in court search processing. We do not have an ETA for resolution at this time, please continue to expect extensive delays.

Kansas Counties - Delayed:
Since October 12, 2023, Courts in Kansas have been experiencing system issues due a sophisticated foreign cyberattack that impacted the information systems used by the Kansas Judicial Branch. Service is expected to return gradually over the month of January to the various affected systems used by the 104 Kansas counties. This timeline is still subject to change and information will be updated as it becomes available. The following are a list of counties that are currently up to date and running. Please expect a delay while the courts work through their backlog:

Updated 3/13/2024: Allen, Anderson, Barber, Bourbon, Brown, Chase, Chautauqua, Cherokee, Cheyenne, Clark, Clay, Cloud, Coffey, Comanche, Cowley, Crawford, Decatur, Dickinson, Doniphan, Edwards, Elk, Ellis, Ford, Franklin, Geary, Gove, Graham, Grant, Gray, Greeley, Hamilton, Harper, Harvey, Haskell, Hodgeman, Jewell, Kingman, Kiowa, Labette, Lane, Lincoln, Linn, Logan, Marion, Marshall, McPherson, Meade, Miami, Mitchell, Montgomery, Morris, Morton, Nemaha, Ness, Neosho, Norton, Osborne, Ottawa, Pawnee, Phillips, Pratt, Rawlins, Republic, Rice, Riley, Rooks, Rush, Russell, Saline, Scott, Seward, Sheridan, Sherman, Smith, Stafford, Stanton, Stevens, Sumner, Thomas, Trego, Wabaunsee, Wallace, Washington, Wichita, Wilson, and Woodson.

The Kansas Statewide can be run and will provide felonies and misdemeanors, but it will not return any non-convictions, unlike the county. In most cases, the KS Statewide will also not return alcohol related driving charges.

Fulton County, Georgia - Delayed
3/14/2024 - Fulton County, Georgia Courts have advised that the Public Access Terminal (PAT) is currently down due to a cyber-attack. Searches are unable to be completed at this time. We do not have a timeline for resolution of these issues. We will continue to closely monitor and provide updates as they become available. GA Statewide can be ordered as a viable alternative.

Massachusetts Counties:
03/04/2024 - Please be advised that Massachusetts has been experiencing off and on outages statewide. Due to this there will be a delay in results. We will be continuing to try to access the public terminals periodically. We will expedite results as soon as they are available to us. Thank you for your patience in this matter.

King County, Washington:
3/6/2024 - Courts in King, Washington are migrating to a new case management system and searches will not be able to complete while they work on this transition. We do not yet have an ETA for when searches will be able to process again, but we will continue to provide updates as they are received.

Holmes County, Mississippi:
3/8/2024 - Courts in Holmes, Mississippi are currently operating with limited staff and resources which is causing increased turnaround time in court search processing. We do not have an ETA for resolution at this time, please continue to expect extensive delays.

Lander, Mineral & Pershing County District Courts, Nevada:
3/11/2024 - Please expect extended delays as the courts in these jurisdictions are going thru a digitization project for case information. We will keep you apprised of any updates as they become available.

Rutherford, Tennessee:
3/11/2024 - The court’s case management system is experiencing issues at this time. Searches are able to process, but slowly. Please expect delays until this issue is resolved. We will continue to monitor and provide updates as we receive them.

Franklin, New York:
3/11/2024 - Courts are currently operating with limited staff and resources which is causing increased turnaround time in court search processing. We do not have an ETA for resolution at this time, please continue to expect extensive delays.

Yavapai, Arizona:
03/12/2024: Please expect extended delays in Yavapai County as well as Arizona Statewide searches as the Yavapai Superior Court is working with limited staff and resources. We will keep you appraised of any updates as they become available.

New York County Searches
Washington County, New York - Statewide Only
2/1/2024 Effective Immediately - Washington County, New York can only be completed at a statewide level.

Please see this list of New York counties can only be completed at a statewide level:

Alleghany, Bronx, Cayuga, Chemung, Clinton, Erie, Fulton, Kings, Montgomery, Nassau, New York, Orleans, Queens, Richmond, and Washington.

New York Statewide covers all 62 counties in New York State.

Quebec MVRs - Delayed
Quebec MVRs are currently delayed as the verifying agency is experiencing higher than normal volume. Turnaround time is currently 8-10 weeks. Please continue to expect extended delays.
Michigan Clean Slate Law Search Restrictions
Due to the Michigan Clean Slate law, the following courts are limiting the scope of work that they will search:

Updated 2/22/2024:

Antrim (2017-Present District)
Bay (10+ years District)
Baraga (7 years District)
Cheboygan (10+ years District)
Clare (2017-Present District)
Gladwin (2017-Present District)
Grand Traverse (2017-Present District)
Kent (10+ years District and 2018-Present Circuit)
Leelanau (2017-Present District)
Ottawa (2014-Present District and 10+ years circuit)
Presque Isle (2017-Present District)
Saginaw (10 years District and 10+ years Circuit)
St. Joseph (10+ years District and Circuit)
Schoolcraft (2008- Present Circuit)
SUSPENDED SERVICES
All verification services out of the following countries are suspended: Afghanistan, Russia, Sudan. Syria, Ukraine.

Criminal searches are currently not available in Afghanistan and Palestine at this time as well.

We will continue to monitor the situation and notify you when we are able to reinstate services.
Pennsylvania Motor Records Administration Delay
Due to staffing limitations, Pennsylvania Motor Vehicles Records requests to obtain new Pennsylvania MVR codes are being processed by the state with extended turnaround times of 10 – 12 weeks from the original 6 – 8 weeks. We do not have a timeline for resolution, but will continue to closely monitor and provide updates as they become available.
County Criminal Court Fees Update - Benton County, Mississippi
Effective February 22nd, 2024, Benton County, Mississippi has updated its fees.

You can locate these updates by going to your “Help Tab” and choosing the “State and County Fees” dropdown.
New York Abuse Registries - Delayed
New York Abuse Registry searches are experiencing delays in processing requests due to high volume. Please expect extensive turnaround times for these searches.
Haiti International Education Verifications Delays
Please be advised that we are unable to verify Haiti education searches due to the socio-political unrest in the country at this time. Once we are able to process again, this notification will be revised.
Illinois Child Abuse Registry Searches - Delayed
Illinois Child Abuse Registry searches are experiencing delays in processing requests. Please expect up to a 6 week turnaround time for these searches.
California Delays caused by DOB Redaction
On June 21, 2021, several CA courts have redacted DOB from their public index and files due to a 4th Appellate District Court, Court of Appeal, Division One, State of CA opinion.

We are still able to conduct name-based searches. Due to the redaction, researchers are having to use alternative methods to obtain DOB, where possible, therefore causing delays. These delays will impact County Criminal searches and Nationwide Database searches.

Counties with redactions: Amador, Butte, Calaveras, El Dorado, Fresno, Kern, Lassen, Los Angeles, Merced, Nevada, Placer, Sacramento, San Bernadino, San Diego, San Francisco, San Joaquin, Santa Clara, Santa Cruz, Siskiyou, Tulare, Ventura