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Quest Diagnostics - Lenexa Lab Delays
4.4.2024 - Please be advised that the Quest Lenexa lab is experiencing significant delays specifically when processing forensic change requests (account switches and or retesting with a new panel). These delays are causing an impact in receiving the proper results for your candidates, if results are needing a forensic change for a Quest Lenexa specimen. We would advise a new collection be completed for your candidate. If you would like us to forgo a forensic change or account switch, please let us know.

Please contact Universal if you have any questions about a specific specimen in question. Thank you!
New York County Searches
Washington County, New York - Statewide Only
2/1/2024 Effective Immediately - Washington County, New York can only be completed at a statewide level.

Please see this list of New York counties can only be completed at a statewide level:

Alleghany, Bronx, Cayuga, Chemung, Clinton, Erie, Fulton, Kings, Montgomery, Nassau, New York, Orleans, Queens, Richmond, and Washington.

New York Statewide covers all 62 counties in New York State.

Updated 4/19/2024 - Court Search Delays
Illinois Statewide:
1/6/2024 - The IL State Police is working with limited staff and resources. Please expect extended delays.

New Hampshire - All Counties:
1/6/2024 - Courts in all NH counties are currently operating with limited staff which is causing increased turnaround time in court search processing. We do not have an ETA for resolution at this time, please continue to expect extensive delays.

Kansas Counties - Delayed:
Since October 12, 2023, Courts in Kansas have been experiencing system issues due a sophisticated foreign cyberattack that impacted the information systems used by the Kansas Judicial Branch. Service is expected to return gradually over the month of January to the various affected systems used by the 104 Kansas counties. This timeline is still subject to change and information will be updated as it becomes available. The following are a list of counties that are not processing at this time:

Updated 4/14/2024: Douglas, Finney, Kearny, Sedgwick, and Wyandotte.

The Kansas Statewide can be run and will provide felonies and misdemeanors, but it will not return any non-convictions, unlike the county. In most cases, the KS Statewide will also not return alcohol related driving charges.

Fulton County, Georgia - Delayed
3/14/2024 - Fulton County, Georgia Courts have advised that the Public Access Terminal (PAT) is currently down due to a cyber-attack. Searches are unable to be completed at this time. We do not have a timeline for resolution of these issues. We will continue to closely monitor and provide updates as they become available. A GA Statewide can be ordered as a viable alternative.

Holmes County, Mississippi:
3/8/2024 - Updated 4/11/2024: Clerks in Holmes, MS courts are currently not assisting with court searches. At this time, there are no alternatives to completing the county search and searches are unable to be processed. We do not have an ETA for resolution; however, we are closely monitoring this situation and will provide updates as we receive them.

Lander, Mineral & Pershing County District Courts, Nevada:
3/11/2024 - Please expect extended delays as the courts in these jurisdictions are going thru a digitization project for case information. We will keep you apprised of any updates as they become available.

Yavapai, Arizona:
03/12/2024: Please expect extended delays in Yavapai County as well as Arizona Statewide searches as the Yavapai Superior Court is working with limited staff and resources. We will keep you appraised of any updates as they become available.

Los Angeles, California:
3/26/2024: Effective 2/23/2024 the Superior Court of Los Angeles County will no longer include the month and year of birth as criteria in its criminal name search engines. Courts are also setting limitations on file pulls based on staffing levels and service demands extending excessive delays. Please continue to expect delays. Information will be updated as it's available.

Berrien County, Michigan:
4/2/2024: Please expect extended delays as courts in this county are undergoing a change in their case management system. This will begin on 4/8/2024 and is estimated to take up to 3 weeks. No searches will be completed during this time. Information will be updated as soon as it is available.

Mississippi Weather Delays:
4/12/2024 - The state of Mississippi has had numerous severe weather events in the last two weeks which have caused lingering flooding, power outages, and dangerous driving conditions. As a result, please expect minor delays in the following counties:

Jackson
Forrest
Jones
Bolivar
Washington
Lauderdale
Prentiss
Lee
Monroe
Hinds
Madison


North Carolina Counties - Delayed:
4/15/2024 - Please expect a delay in the listed North Carolina counties as they are migrating to a new case management system starting on 4/17/2024. This migration will be taking place on a rolling schedule. We do not have a full schedule for the updates, and we will closely monitor the situation and provide updates as they become available. The following list of counties are beginning this transition on 4/17/2024 and searches will not be able to be completed there at this time. Please expect delays during this process.

Alamance, Chatham, Durham, Franklin, Granville, Guilford, Orange, Person, Vance, and Warren.

Glacier County, Montana - Delayed:
04/17/2024: Glacier County, Montana Justice Court Clerk will be out of the office on April 17th, through April 19th, 2024. Searches out of Justice Court will be processed upon the clerk’s return. Please expect delays.

Fergus County, Montana - Delayed:
04/17/2024: Glacier County, Montana Justice Court Clerk will be out of the office on April 17th, through April 19th, 2024. Searches out of Justice Court will be processed upon the clerk’s return. Please expect delays.

Marin, California Delays:
4/17/2024: The clerks in Marin County confirmed that all cases currently on Diversion, dismissed after successful completion of Diversion, and cases that have been dismissed per P.C. 1203.4 record clearances are designated as “Confidential” in the court computer system. Clerks will not have access to the DOB information for any of these cases marked “Confidential." Please expect delays as Marin County adjusts to this change. We will provide new information as we receive it.
Quebec MVRs - Delayed
Quebec MVRs are currently delayed as the verifying agency is experiencing higher than normal volume. Turnaround time is currently 8-10 weeks. Please continue to expect extended delays.
4/17/2024 - Court Search Closures
Pike County, Kentucky Court:
4/17/2024: Pike County, Kentucky Courts will be closed on April 17th, through April 19th, 2024. They will reopen on Monday April 22nd, 2024. Please expect delays during these closures.

Michigan Clean Slate Law Search Restrictions
Due to the Michigan Clean Slate law, the following courts are limiting the scope of work that they will search:

Updated 2/22/2024:

Antrim (2017-Present District)
Bay (10+ years District)
Baraga (7 years District)
Cheboygan (10+ years District)
Clare (2017-Present District)
Gladwin (2017-Present District)
Grand Traverse (2017-Present District)
Kent (10+ years District and 2018-Present Circuit)
Leelanau (2017-Present District)
Ottawa (2014-Present District and 10+ years circuit)
Presque Isle (2017-Present District)
Saginaw (10 years District and 10+ years Circuit)
St. Joseph (10+ years District and Circuit)
Schoolcraft (2008- Present Circuit)
Haiti International Education Verifications Delays
Please be advised that we are unable to verify Haiti education searches due to the socio-political unrest in the country at this time. Once we are able to process again, this notification will be revised.
New York Abuse Registries - Delayed
New York Abuse Registry searches are experiencing delays in processing requests due to high volume. Please expect extensive turnaround times for these searches. The turnaround times are estimated between 6 and 8 weeks.
SUSPENDED SERVICES
All verification services out of the following countries are suspended: Afghanistan, Russia, Sudan. Syria, Ukraine.

Criminal searches are currently not available in Afghanistan and Palestine at this time as well.

We will continue to monitor the situation and notify you when we are able to reinstate services.
Illinois Child Abuse Registry Searches - Delayed
Illinois Child Abuse Registry searches are experiencing delays in processing requests. Please expect up to a 6 week turnaround time for these searches.
California Delays caused by DOB Redaction
On June 21, 2021, several CA courts have redacted DOB from their public index and files due to a 4th Appellate District Court, Court of Appeal, Division One, State of CA opinion.

We are still able to conduct name-based searches. Due to the redaction, researchers are having to use alternative methods to obtain DOB, where possible, therefore causing delays. These delays will impact County Criminal searches and Nationwide Database searches.

Counties with redactions: Amador, Butte, Calaveras, El Dorado, Fresno, Kern, Lassen, Los Angeles, Merced, Nevada, Placer, Sacramento, San Bernadino, San Diego, San Francisco, San Joaquin, Santa Clara, Santa Cruz, Siskiyou, Tulare, Ventura