Quest Technical Issues
Quest is currently experiencing technical issues. Candidates using Q passports for drug screens may experience delays in collecting. Quest Diagnostics is aware of the issue and is working towards a resolution. Thank you for your patience during this time.
TSpot Do Not Draw Alert
Quest Diagnostics has issued a "Do Not Draw" alert for T-SPOT TB labs due to severe weather which may cause specimen delivery delays.
The service will not be available at Quest patient service centers, Concentra locations, and other clinics that offer this service.
Concentra will not provide T-SPOT TB lab draws in their medical centers beginning April 3. Specimens collected on April 3 prior to the alert will be delivered to the lab. T-SPOT TB lab draws are planned to resume on April 7.
If there are any changes to this T-SPOT TB lab service interruption, we will notify you as soon as possible.
The use of QuantiFERON Gold Plus, an alternative to T-SPOT, is not impacted by the do not draw alert.
Best regards, UBS – DTOH Department
Important Update: FastMed Clinics Change
We are writing to inform you of an important update regarding FastMed Clinics. As part of their strategic transition, FastMed will no longer be partnering with Third-Party Administrators (TPAs). Consequently, UBS will be removing FastMed Clinics from our system.
Please feel free to reach out if you have any questions.
Best regards,
UBS – DTOH Department
Mississippi Statewide Fees
Effective Jan26th, 2025, the Mississippi Administration of Courts has updated its fees. You can locate these updates by going to your “Help Tab” and choosing the “State and County Fees” dropdown.
New York Child Abuse Registry - Delays
Due to the high volumes New York Child Abuse is receiving, there is an ongoing delay averaging about 10-12 weeks as a TAT. NY does not currently have an ETA on resolution/lower volumes. Please continue to expect extended delays.
Updated 3/28/2025- Court Search Delays
NSOPW:
1/29/2025: The NSOPW is back up and processing, however the database continues to experience intermittent outages that occur when individual jurisdictions go down. These outages are causing delays in processing. We are monitoring the database and will provide updates if extended delays are to be expected.
Orleans Parish, Louisiana:
2/25/2025: Please expect delays as the Public Access Terminal in Orleans Parish, LA is currently down. No searches can be completed at this time. Information will be updated as it's available.
Cuyahoga County, Ohio Municipal Court:
2/26/2025: Courts have advised that the Public Access Terminal (PAT) is currently down due to a cyber incident. Searches are unable to be completed at this time. We do not have a timeline for resolution of these issues. We will continue to closely monitor and provide updates as they become available.
West Virginia Counties:
3/11/2025: West Virginia Courts are currently experiencing system issues due to updates being made to the Public Access Terminals (PAT). At this time clerk assistance is required to complete searches. Please expect delays. We will provide updates as they become available.
Robertson County, Tennessee:
3/24/2025: The Robertson County Circuit Court will be closed from 3/24 thru 3/27. Searches are unable to be completed at this time. Please expect delays once the court opens as they get caught up from the backlog.
Humphreys County, Tennessee:
3/28/2025: Courts in this county will be closed from Monday March 31st to Tuesday, April 1st. Searches will be unable to be completed during this time. Please expect delays as the courts catch up thru the backlog once they reopen on Wednesday, April 2nd.
California:
3/28/2025: Please be advised all courts will be closed in California on Monday, March 31st in observance of Cesar Chavez Day. Please expect possible delays.
Cobb County, Georgia State & Superior Court:
3/31/2025: Courts have advised that the Public Access Terminal (PAT) is back up. Please expect delays in this jurisdiction while they are handling the backlog.
El Dorado County, California:
Please expect delays as El Dorado County, CA is now clerk assisted with limited staff and resources.
1/29/2025: The NSOPW is back up and processing, however the database continues to experience intermittent outages that occur when individual jurisdictions go down. These outages are causing delays in processing. We are monitoring the database and will provide updates if extended delays are to be expected.
Orleans Parish, Louisiana:
2/25/2025: Please expect delays as the Public Access Terminal in Orleans Parish, LA is currently down. No searches can be completed at this time. Information will be updated as it's available.
Cuyahoga County, Ohio Municipal Court:
2/26/2025: Courts have advised that the Public Access Terminal (PAT) is currently down due to a cyber incident. Searches are unable to be completed at this time. We do not have a timeline for resolution of these issues. We will continue to closely monitor and provide updates as they become available.
West Virginia Counties:
3/11/2025: West Virginia Courts are currently experiencing system issues due to updates being made to the Public Access Terminals (PAT). At this time clerk assistance is required to complete searches. Please expect delays. We will provide updates as they become available.
Robertson County, Tennessee:
3/24/2025: The Robertson County Circuit Court will be closed from 3/24 thru 3/27. Searches are unable to be completed at this time. Please expect delays once the court opens as they get caught up from the backlog.
Humphreys County, Tennessee:
3/28/2025: Courts in this county will be closed from Monday March 31st to Tuesday, April 1st. Searches will be unable to be completed during this time. Please expect delays as the courts catch up thru the backlog once they reopen on Wednesday, April 2nd.
California:
3/28/2025: Please be advised all courts will be closed in California on Monday, March 31st in observance of Cesar Chavez Day. Please expect possible delays.
Cobb County, Georgia State & Superior Court:
3/31/2025: Courts have advised that the Public Access Terminal (PAT) is back up. Please expect delays in this jurisdiction while they are handling the backlog.
El Dorado County, California:
Please expect delays as El Dorado County, CA is now clerk assisted with limited staff and resources.
SUSPENDED SERVICES
All verification services out of the following countries are suspended:
Afghanistan, Haiti, Ghana, Russia, Sudan. Syria, Ukraine.
Criminal searches are currently not available in Afghanistan and Palestine at this time as well.
We will continue to monitor the situation and notify you when we are able to reinstate services.
Criminal searches are currently not available in Afghanistan and Palestine at this time as well.
We will continue to monitor the situation and notify you when we are able to reinstate services.
Clean Slate Initiative
The Clean Slate initiative automatically seals certain non-violent conviction records if a person has remained conviction-free for a period of time (seven years for misdemeanors, 10 years for felonies).
Universal will continue to provide information that is reportable by state and federal laws.
States that are part of this initiate are as follows:
• PA
• UT
• NJ
• MI
• CT
• DE
• VA
• OK
• CO
• CA
• MN
• NY (Effective November 2024)
Please click on the below link for additional information by state. States with pending bills:
• Kentucky (HB 588)
• Missouri (HB 753)
• Rhode Island (SB 606)
• Hawaii (SB 1168)
Learn more
Universal will continue to provide information that is reportable by state and federal laws.
States that are part of this initiate are as follows:
• PA
• UT
• NJ
• MI
• CT
• DE
• VA
• OK
• CO
• CA
• MN
• NY (Effective November 2024)
Please click on the below link for additional information by state. States with pending bills:
• Kentucky (HB 588)
• Missouri (HB 753)
• Rhode Island (SB 606)
• Hawaii (SB 1168)
Learn more
Bangladesh - Education Verifications
7.31.24 - We have been advised there is an indefinite strike in public universities and schools, and we are facing severe processing delays. We will post any updates we receive.
California Delays caused by DOB Redaction
On June 21, 2021, several CA courts have redacted DOB from their public index and files due to a 4th Appellate District Court, Court of Appeal, Division One, State of CA opinion.
We are still able to conduct name-based searches. Due to the redaction, researchers are having to use alternative methods to obtain DOB, where possible, therefore causing delays. These delays will impact County Criminal searches and Nationwide Database searches.
Counties with redactions: Amador, Butte, Calaveras, El Dorado, Fresno, Kern, Lassen, Los Angeles, Merced, Nevada, Placer, Riverside, Sacramento, San Bernadino, San Diego, San Francisco, San Joaquin, Santa Clara, Santa Cruz, Siskiyou, Stanislaus, Tulare, Ventura
We are still able to conduct name-based searches. Due to the redaction, researchers are having to use alternative methods to obtain DOB, where possible, therefore causing delays. These delays will impact County Criminal searches and Nationwide Database searches.
Counties with redactions: Amador, Butte, Calaveras, El Dorado, Fresno, Kern, Lassen, Los Angeles, Merced, Nevada, Placer, Riverside, Sacramento, San Bernadino, San Diego, San Francisco, San Joaquin, Santa Clara, Santa Cruz, Siskiyou, Stanislaus, Tulare, Ventura